Booking Policies

1. Booking Policy

Sessions or packages must be scheduled in advance via our booking system or by email. Confirmation will be sent automatically.

Clients are expected to:

Show up on time and prepared
Notify us in advance of any changes
Respect time limits and project scope

If booking on behalf of a team or organization, please ensure all decision-makers or stakeholders are aware of the session details.

2. Cancellation Policy

Life happens! If you need to reschedule or cancel:

Please give at least 48 hours' notice for 1:1 sessions.
Cancellations made with less than 24 hours’ notice may not be eligible for rescheduling or refund.
For larger projects or packages, we require 7+ days’ notice before a scheduled kickoff to receive a refund (less any non-refundable deposit).

No-shows or repeated last-minute cancellations may result in loss of session credit or the ability to rebook.

3. Waitlist Policy

If no sessions are available:

You may request to be added to our waitlist.
Clients on the waitlist will be contacted as soon as an opening becomes available.
Waitlist placement does not guarantee a booking. Priority is typically given on a first-come, first-served basis.

You may remove yourself from the waitlist at any time by contacting us.

4. Refund & Payment Policy

We strive to provide thoughtful, high-quality service. To protect both parties, here’s how payments and refunds are handled:

5. Accepted Payments:

We accept credit/debit cards, Apple Pay, and Google Pay. Full payment is due before the first session unless otherwise arranged.

6. Refunds:

1:1 Sessions: Refunds are not offered for no-shows or same-day cancellations. Rescheduling is allowed with 48+ hours’ notice.
Projects/Packages: Non-refundable deposits may be required. Once work begins, refunds are generally not issued.
Digital Products: Due to their nature, all sales of downloadable content are final.

7. Late Payments:

Invoices not paid within 30 days may be subject to late fees or a pause in services.

If you believe a charge was made in error, please reach out within 7 days so we can address it.

8. Disclaimer

My Creative Compass provides services in systems optimization, program strategy, and event planning. All recommendations and templates are for informational purposes only and should not replace professional legal, medical, or financial advice.

Client success is dependent on your participation and follow-through. We cannot guarantee specific results.

9. Questions?

For questions about these policies or your services, contact Samantha at:

📧 admin@my-creative-compass.com
🌐 www.my-creative-compass.com/contact/